RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase. So we accept returns and exchanges if the items have any damages. We would be most happy to provide return and exchange of the item purchased from us if the following conditions are met:
• For Khadi & Handloom items, slight weaving errors & unevenness in the material are their characteristic and will not be considered as damage.
• An opening video should be taken while unpacking the package and should notify the damage in the video and sent the video to us to claim the return.
• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Originals receipts would need to be included
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges regardless that the items have been mailed back to us.
1. VALIDITY FOR RETURNS & EXCHANGES
All returns for exchange would need to be raised within 2 days of the delivery through online and return within 5 days of the delivery date.
2. RETURNS & EXCHANGES ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Return & Exchange Request Form in your account and follow the steps indicated in the form for your exchange.
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Masks and Lingerie items like bra, panties, briefs etc. are not returnable due to the Due to the intimate nature and hygienic principles
3.5 We only do exchanges for returns. There are no charges for return and exchange. But shipping charges are non-refundable
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